Terms of Service

1. Acceptance of Terms

By creating an account, accessing, or using DialogLab (the "Service"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree, do not use the Service.

If you are using DialogLab on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

2. Description of Service

DialogLab provides AI-powered conversation recording, transcription, and coaching software, including the Edge Coach AI application. The Service is currently in beta — see Section 9 for important beta-specific terms.

3. Accounts and Eligibility

• You must be at least 18 years old to create an account.
• You are responsible for maintaining the security of your account credentials.
• You must provide accurate information when registering.
• One person may not maintain more than one free account.
• You must notify us immediately of any unauthorised use of your account.

4. Acceptable Use

You agree not to use the Service to:

• Record conversations without the legally required consent of all parties (see Section 5)
• Record minors without parental consent
• Upload or process content that is illegal, harmful, harassing, or defamatory
• Attempt to reverse-engineer, scrape, or extract underlying AI models or data
• Circumvent security measures, access controls, or rate limits
• Resell or sublicense access to the Service without written permission
• Use the Service for competitive intelligence or to build a competing product
• Transmit malware, spam, or unsolicited commercial communications

5. Recording Consent Laws

Many jurisdictions require the consent of all parties to a conversation before it may be recorded ("all-party consent" or "two-party consent"), including California, Florida, Illinois, and several other US states, as well as most EU member states under GDPR.

By using DialogLab to record conversations, you represent and warrant that you have obtained all necessary consents from all parties. DialogLab accepts no liability for your failure to comply with applicable recording laws.

6. Intellectual Property

The DialogLab platform, brand, software, AI models, and all related technology are owned by DialogLab and are protected by copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your personal or internal business purposes in accordance with these Terms.

7. Your Content

You retain ownership of all recordings, transcripts, and data you submit to the Service ("Your Content").

By submitting Your Content, you grant DialogLab a limited licence to process, store, and analyse it solely to deliver the Service to you. We do not use your conversations or transcripts to train AI models without your explicit written consent.

You are responsible for ensuring that Your Content does not violate the rights of any third party, including the rights of the people whose voices appear in recordings.

8. Payments and Subscriptions

• Paid subscriptions are billed in advance on a recurring basis (monthly or annually) via Stripe.
• All fees are non-refundable except where required by applicable law or as stated in our refund policy.
• You may cancel your subscription at any time; access continues until the end of the current billing period.
• We reserve the right to change pricing with at least 30 days' notice to current subscribers.
• Failed payments may result in suspension of your account after a grace period.

9. Beta Services

DialogLab is currently offered as a beta service. This means:

• The Service may have bugs, incomplete features, or unexpected downtime.
• Features available during beta may be changed, limited, or removed before or after general availability.
• Beta access may be revoked or the beta programme may be closed at any time.
• Beta services are provided "as is" with no uptime guarantees.

Your feedback during the beta phase is welcomed and may be used to improve the product without compensation.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

DialogLab does not warrant that the Service will be uninterrupted, error-free, or free of viruses. AI-generated coaching insights are for informational purposes only and do not constitute professional advice of any kind.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DIALOGLAB SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO DIALOGLAB IN THE 12 MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above may not apply to you.

12. Termination

You may close your account at any time. We will delete your data in accordance with our Privacy Policy.

We may suspend or terminate your account immediately if you breach these Terms, engage in abusive or illegal conduct, or if we are required to do so by law. We will attempt to provide advance notice where feasible.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas, United States, without regard to conflict-of-law principles. Any disputes shall be resolved in the courts of Texas, and you consent to personal jurisdiction in those courts.

If you are located in the EU or UK, nothing in these Terms affects your rights under applicable consumer protection laws.

14. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by updating the "Last updated" date and, for significant changes, by email or in-app notice. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

15. Contact

Questions about these Terms: